Privacy Policy

This Privacy Policy explains how Delforth Solutions LLP ("Delforth", "we", "us" or "our") collects, uses, discloses and protects your personal data when you visit our website or use our products and services.

This Policy is published in accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules"), and — to the extent notified and in force — the Digital Personal Data Protection Act, 2023 ("DPDP Act"). By using our website or sharing information with us, you consent to the practices described here.

1. Information we collect

We collect only the data necessary to provide and improve our services:

a) Information you provide

• Contact and enquiry details submitted through our forms — name, company, email, phone number, country, industry, company size, budget, project timeline and message.
• Any files or documents you voluntarily upload with an enquiry.
• Correspondence via email, WhatsApp, phone or live chat.

b) Information collected automatically

• Device and usage data such as IP address, browser type, pages viewed, referring URL and timestamps.
• Analytics data via tools such as Google Analytics and Microsoft Clarity (including heatmaps and scroll/click tracking) used in aggregated, non-identifying form wherever possible.

2. How we use your information

• To respond to enquiries, provide demos, quotations and consultations.
• To deliver, operate, support and improve our products and services.
• To send transactional communication (e.g. enquiry acknowledgements, invoices, meeting invites).
• To send marketing communication where you have opted in — you may unsubscribe at any time.
• To maintain security, prevent fraud and comply with legal obligations.

3. Lawful basis and consent

We process personal data on the basis of your consent, the performance of a contract with you, our legitimate business interests, and compliance with applicable law. Where consent is the basis, you may withdraw it at any time by contacting our Grievance Officer; withdrawal does not affect processing carried out before withdrawal.

4. How we share information

We do not sell your personal data. We may share it with:

• Service providers / data processors — hosting (Azure, AWS, Cloudflare), email delivery, analytics and CRM tools — bound by confidentiality and data-protection obligations.
• Legal and regulatory authorities — where required by law or to protect our rights.
• Business transfers — in connection with a merger, acquisition or reorganisation, subject to this Policy.

Some providers may process data outside India. Where they do, we take reasonable steps to ensure a comparable level of protection.

5. Cookies and tracking

We use cookies and similar technologies to remember preferences (such as your theme choice), measure traffic and improve the site. You can control cookies through your browser settings; disabling them may affect some features.

6. Data security

We implement reasonable security practices and procedures consistent with the SPDI Rules, including encryption in transit (HTTPS), access controls, and secure-by-default architecture. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes described here, to comply with legal, tax and accounting requirements, and to resolve disputes. When no longer required, data is securely deleted or anonymised.

8. Your rights

Subject to applicable law, you have the right to:

• Access the personal data we hold about you and request a copy.
• Request correction of inaccurate or incomplete data.
• Request erasure of your data where it is no longer required.
• Withdraw consent and opt out of marketing communication.
• Nominate another individual to exercise your rights in the event of death or incapacity (under the DPDP Act).
• Raise a grievance with our Grievance Officer, and escalate to the Data Protection Board of India where applicable.

To exercise any of these rights, email us using the contact details below.

9. Children's data

Our website and services are intended for businesses and are not directed at children. We do not knowingly collect data from children without verifiable parental consent as required by law.

10. Changes to this Policy

We may update this Policy from time to time. The "Last updated" date reflects the latest revision. Material changes will be posted on this page.

11. Grievance Officer & contact

We aim to acknowledge grievances within 24 hours and resolve them within the timelines prescribed under applicable law.

This Privacy Policy is a general template provided for convenience and does not constitute legal advice. Please have it reviewed by a qualified legal professional before publishing, to ensure it fits your specific business and current law.

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